{"id":4193,"date":"2025-01-21T13:43:09","date_gmt":"2025-01-21T13:43:09","guid":{"rendered":"https:\/\/www.izabelaskarzynska.com\/?page_id=4193"},"modified":"2025-01-21T19:24:34","modified_gmt":"2025-01-21T19:24:34","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.izabelaskarzynska.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4193\" class=\"elementor elementor-4193\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec9aa0 e-flex e-con-boxed e-con e-parent\" data-id=\"0ec9aa0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af89c52 e-transform elementor-widget elementor-widget-heading\" data-id=\"af89c52\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-3,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f987635 elementor-widget elementor-widget-text-editor\" data-id=\"f987635\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">These Regulations are directed to both Consumers and Entrepreneurs with consumer rights who use the Store and Educational Platform. They define the rules for using the online store as well as the principles and procedures for concluding Distance Sales Agreements with the Customer via the Store.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1d772d e-transform elementor-widget elementor-widget-heading\" data-id=\"d1d772d\" data-element_type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-3,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms of Sales<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca7af68 e-flex e-con-boxed e-con e-parent\" data-id=\"ca7af68\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d60951 elementor-widget elementor-widget-text-editor\" data-id=\"2d60951\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>REGULATIONS<\/b><\/p><h3><b>I. GENERAL PROVISIONS<\/b><\/h3><p><b>\u00a71.<\/b><\/p><p><span style=\"font-weight: 400;\">These Regulations define the rules related to the provision of educational, training, and emotional, mental, physical, and spiritual healing services such as courses, mentoring, webinars, and online programs. These are proprietary training, educational, and healing programs prepared by Izabela Skarzy\u0144ska &#8211; Soul Body Healing at Oediamond Academy in the United Kingdom.<\/span><\/p><p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">The following definitions are introduced in these Regulations:<\/span><\/span><\/p><p><b>CLIENT<\/b><span style=\"font-weight: 400;\"> \u2013 (1) A natural person with full legal capacity, and in cases provided for by universally binding laws, also a natural person with limited legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller; (2) a legal entity; (3) an organizational unit granted legal capacity by law.<\/span><\/p><p><b>ENTREPRENEUR<\/b><span style=\"font-weight: 400;\"> \u2013 A natural person, legal entity, or organizational unit not being a legal entity, granted legal capacity by a separate law, conducting business activity on its own behalf, using the Store.<\/span><\/p><p><b>SELLER<\/b><span style=\"font-weight: 400;\"> \u2013 Izabela Skarzy\u0144ska &#8211; Soul Body Healing at Oediamond Academy, registered in England in 2019 at 12 Fernmoor Drive, Irthlingborough, NN9 5TL, and providing services since that time.<\/span><\/p><p><b>CIVIL CODE<\/b><span style=\"font-weight: 400;\"> \u2013 The Act of April 23, 1964, Civil Code (Journal of Laws of 2023, item 1610, as amended).<\/span><\/p><p><b>REGULATIONS<\/b><span style=\"font-weight: 400;\"> \u2013 These regulations.<\/span><\/p><p><b>SERVICE<\/b><span style=\"font-weight: 400;\"> \u2013 The website located at:<\/span><a href=\"http:\/\/www.izabelaskarzynska.com\"> <span style=\"font-weight: 400;\">www.izabelaskarzynska.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>ORDER<\/b><span style=\"font-weight: 400;\"> \u2013 A declaration of will by the Client submitted via the Order Form, directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.<\/span><\/p><p><b>SERVICES<\/b><span style=\"font-weight: 400;\"> \u2013 Educational, training, and healing services provided by the Service Provider in the form of courses, mentoring, webinars, and other online support forms.<\/span><\/p><p><b>ONLINE SERVICE<\/b><span style=\"font-weight: 400;\"> \u2013 A service provided by the Seller to the Client remotely (online) in accordance with the nature of the offered Products, their description in the Store, or based on a separate individual agreement between the parties. Online services include, in particular, online courses, self-study online programs, online consultations, workshops, social media groups, or communication platforms (e.g., Zoom), one-on-one cooperation, and other forms of online services (e.g., LIVE sessions).<\/span><\/p><p><b>PRODUCT<\/b><span style=\"font-weight: 400;\"> \u2013 A movable item\/online service available in the Store that is the subject of the Sales Agreement between the Client and the Seller.<\/span><\/p><p><b>DISTANCE AGREEMENT<\/b><span style=\"font-weight: 400;\"> \u2013 An agreement concluded with the Client within an organized system for concluding agreements remotely (within the Store), without the simultaneous physical presence of the parties, using one or more means of remote communication up to and including the moment of concluding the agreement.<\/span><\/p><p><b>SALES AGREEMENT<\/b><span style=\"font-weight: 400;\"> \u2013 Depending on the subject of the Order, a sales agreement, an agreement for the provision of online services, or an agreement for the delivery of digital content under the terms specified in these Regulations and the description of the Product covered by the Order, concluded between the Seller and the Client via the Store.<\/span><\/p><p><b>DIGITAL SERVICE<\/b><span style=\"font-weight: 400;\"> \u2013 A service enabling the Client to:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">a) create, process, store, or access data in digital form,<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">b) share data in digital form transmitted or created by the consumer or other users of this service,<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">c) other forms of interaction using such data.<\/span><\/p><p><b>CONSUMER RIGHTS ACT<\/b><span style=\"font-weight: 400;\"> \u2013 The Act of May 30, 2014, on consumer rights.<\/span><\/p><p><b>ELECTRONIC SERVICES ACT<\/b><span style=\"font-weight: 400;\"> \u2013 The Act of July 18, 2002, on providing services electronically.<\/span><\/p><p><b>ORDER<\/b><span style=\"font-weight: 400;\"> \u2013 A declaration of will submitted by the Client, aimed at concluding an agreement with the Seller by completing and submitting the electronic Order Form available on the Store\u2019s website, including familiarization with and acceptance of the online store\u2019s Regulations.<\/span><\/p><p><b>PLATFORM<\/b><span style=\"font-weight: 400;\"> \u2013 The website through which the Service Provider offers its services.<\/span><\/p><p><b>MY ACCOUNT<\/b><span style=\"font-weight: 400;\"> \u2013 The client account on the platform, which stores data provided by the Client and information about Orders placed in the Store.<\/span><\/p><p><b>CART<\/b><span style=\"font-weight: 400;\"> \u2013 A software element of the Store where the Products selected by the Client for purchase are visible, and it is possible to set and modify Order data, particularly the quantity of products.<\/span><\/p><p><b>DIGITAL CONTENT<\/b><span style=\"font-weight: 400;\"> \u2013 Materials created and delivered in digital form, particularly in .PDF format or other formats intended for sale, including e-books, downloadable electronic materials, recorded online meditations, recorded courses, workshops or meetings online, and electronic materials related to participation in a given program\/course, available for download or provided in the Client\u2019s Account after payment receipt by the Seller.<\/span><\/p><p><b>CONTACT<\/b><span style=\"font-weight: 400;\"> \u2013 team@izabelaskarzynska.com.<\/span><\/p><p><span style=\"font-weight: 400;\">These Regulations govern the terms and conditions related to purchasing services offered on the Service.<\/span><\/p><p><span style=\"font-weight: 400;\">Using the Service is tantamount to accepting these Regulations.<\/span><\/p><h3>\u00a0<\/h3><h3><b>II. TERMS OF USING THE SERVICE<\/b><\/h3><p><strong>\u00a72.<\/strong><\/p><p><span style=\"font-weight: 400;\">The technical conditions for using the Service are significant for its proper functioning, appearance in the web browser used by the Client, and the security of transmitted data.<\/span><\/p><p><span style=\"font-weight: 400;\">To properly use the Service, the following is required:<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>a) Access to the network<\/strong> (stable internet connection),<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><strong>b) Use of a web browser<\/strong> (Chrome, Firefox, Opera, Safari, Edge, or Internet Explorer),<\/span><span style=\"font-weight: 400;\"><br \/><\/span><strong>c) Enabling cookies in the browser,<\/strong><span style=\"font-weight: 400;\"><br \/><\/span><strong>d) Providing correct login details to avoid platform account blockage,<\/strong><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><strong>e) It is recommended to use a laptop, computer<\/strong> for better quality of recorded videos, meditations, or other audio files,<\/span><span style=\"font-weight: 400;\"><br \/><\/span><strong>f) An active email account.<\/strong><\/p><h3><b>III. GENERAL INFORMATION<\/b><\/h3><p><strong>\u00a73.<\/strong><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Seller, to the broadest extent permitted by law, is not liable for disruptions, including interruptions in the operation of the Store\/Platform caused by force majeure, unauthorized actions of third parties, or incompatibility of the Store\/Platform with the Customer&#8217;s technical infrastructure.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Browsing the Store&#8217;s assortment does not require creating an Account. Placing orders for Products available in the Store&#8217;s assortment or on the Landing Page is possible either after creating an Account in accordance with \u00a7 6 of the Regulations or by providing the necessary personal and address details enabling the fulfillment of the Order for digital products, courses, programs, or training.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The prices listed in the Store are in British pounds and Polish z\u0142oty and are gross prices (exempt from VAT).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The final (total) amount payable by the Customer includes the price of the Product and delivery costs, if applicable (including fees for transport, delivery, and postal services), which the Customer is informed about on the Store&#8217;s pages during the ordering process, including at the moment of expressing their intention to conclude a Sales Agreement.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the case of a subscription or indefinite service agreement, the final (total) price is the total amount for all payments for the billing period.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the nature of the subject of the Agreement does not reasonably allow for prior calculation of the final (total) price, information on how the price will be calculated, as well as fees for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.<\/span><\/li><\/ol><h3><b>IV. OFFER<\/b><\/h3><p><strong>\u00a74.<\/strong><\/p><p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">The following products are offered through the Service:<\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Digital Products<\/strong> \u2013 courses, training, programs, meditations, e-books, webinars, recordings, and other educational content available online.<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An agreement between the Customer and the Service Provider is concluded when the Customer places an order and it is confirmed by the Service Provider.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Customer is required to provide truthful and complete information in the order form and register for the educational platform to gain access to the materials.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payments for services and products are made through available payment methods, such as bank transfers, payment cards, electronic payment systems, or purchasing products in installments via KLARNA (this option can be selected at checkout after adding the product to the cart and proceeding to payment).<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Unless otherwise provided by mandatory provisions of law, the Seller is in no event liable for any damages to persons or property, including lost profits, indirect or consequential damages resulting from the use of the Service. In particular, the Seller is not liable for: <\/span><\/p><p><span style=\"font-weight: 400;\">a) <\/span><span style=\"font-weight: 400;\">Decisions or actions taken by the Customer based on the information contained in these Regulations;\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">b) Any legal, factual, or financial operations, actions, or omissions undertaken based on the purchase of the Service from the Seller;<\/span><\/p><p><span style=\"font-weight: 400;\">c) Actions or omissions of third parties for which the Seller is not responsible;<\/span><\/p><p><span style=\"font-weight: 400;\">d) Events caused by the Customer or third parties.<\/span><\/p><p><strong>The Seller makes every effort to ensure that the Customer achieves their goals and objectives related to the Service; however, the multitude of factors influencing the results of using the Service does not guarantee outcomes.<\/strong><\/p><p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">The effects of using the Services may vary for each Customer, depending on their engagement.<\/span><\/span><\/p><p><b>PURCHASE CONDITIONS<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers must be at least 18 years old and have the legal capacity to make purchases of training courses, or obtain the consent of a legal guardian if they are minors.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When placing their order, customers must provide accurate and complete information via the form available on the company\u2019s website. This includes all necessary identification information for order processing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The accuracy of the information provided is the responsibility of the customer. The company reserves the right to request verification of identity, eligibility, and provided information if necessary.<\/span><\/li><\/ol><p><b>INTERNATIONAL SALES<\/b><\/p><p><span style=\"font-weight: 400;\">Izabela Skarzynska &#8211; Soul Body Healing at Oediamond Academy offers its courses for sale worldwide. It is the responsibility of the customer to ensure that the obtained certification is recognized and valid in their country of residence or the country where they intend to use this certification. Izabela Skarzynska &#8211; Soul Body Healing at Oediamond Academy\u00a0 is not responsible for the applicability or recognition of its certifications outside the jurisdiction in which it operates and cannot guarantee the acceptance of certifications on a global scale. Customers are advised to perform the necessary checks to confirm that the chosen course meets the necessary standards and recognition requirements for their professional or personal needs in their specific location.<\/span><\/p><h3><strong>V. PAYMENT METHOD<\/strong><\/h3><p><strong>\u00a75.<\/strong><\/p><p><strong>The Seller enables the use of various payment methods for purchasing items<\/strong>. The list of currently accepted payment methods includes:<\/p><p><a href=\"https:\/\/stripe.com\/\" target=\"_new\" rel=\"noopener\">Stripe<\/a> (Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA)<\/p><p><a href=\"https:\/\/www.klarna.com\/uk\/\" target=\"_new\" rel=\"noopener\">Klarna<\/a> (Klarna Bank AB (publ), Sveav\u00e4gen 46, 111 34 Stockholm, Organization number: 556737-0431)<\/p><p><a href=\"https:\/\/www.przelewy24.pl\/\" target=\"_new\" rel=\"noopener\">Przelewy24<\/a> (PayPro SA, headquartered in Pozna\u0144, 60-327, Kanclerska Street 15, KRS 0000347935, NIP 7792369887, REGON 301345068)<\/p><p>The Seller issues accounting documents for payments made in accordance with applicable English law.<\/p><p>An invoice is automatically issued and sent to the Customer after purchasing a product\/service via the online store or Landing Page. If the service\/product is purchased directly from Izabela, an invoice must be requested privately if needed. It will be issued within 48 hours.<\/p><p>The subject of the agreement is fulfilled immediately after purchase.<\/p><h3>\u00a0<\/h3><h3><strong>VI. RECURRING PAYMENTS<\/strong><\/h3><p><strong>\u00a76.<\/strong><\/p><ol><li>The Seller may stipulate that access to some Services will be subject to recurring\/installment payments at monthly intervals or other intervals chosen by the Customer.<\/li><li>Purchasing a Service and paying for it via a recurring\/installment payment implies consent to charge the Customer\u2019s card for Recurring\/Installment Payments.<\/li><li>Consent to Recurring\/Installment Payments is directly established with the external company KLARNA under their terms. It is a direct agreement between the Customer and KLARNA, based on which the Customer makes installment payments as chosen at the time of purchase. This process is beyond the scope of Izabela Skarzy\u0144ska Soul Body Healing at Oediamond Academy.<\/li><li>Services, as per the offer, include information about the payment and the period for which the Customer, by entering into the agreement and paying via recurring\/installment payments, has agreed to regular monthly or other installment deductions by the Payment Operator (Klarna Bank AB (publ), Sveav\u00e4gen 46, 111 34 Stockholm, Organization number: 556737-0431) from the payment card in the amount corresponding to the value of the given Service.<\/li><li>The descriptions of Services include the exact duration of recurring\/installment payments and the Service prices as shown on the operator&#8217;s site (Klarna Bank AB (publ), Sveav\u00e4gen 46, 111 34 Stockholm, Organization number: 556737-0431) at the time of entering into the agreement.<\/li><li>For recurring\/installment payments, the first payment is made at the time of purchasing the Service via KLARNA, and subsequent payments are made according to KLARNA\u2019s direct terms and conditions.<\/li><li>A recurring payment terminates automatically:<br \/>a) At the end of the period specified by the Customer for the purchased Service.<\/li><\/ol><h3><b>VII. SERVICE DELIVERY<\/b><\/h3><p><strong>\u00a77.<\/strong><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Upon payment confirmation, the Service Provider grants the Customer access to the purchased services or digital products.<\/strong><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digital products are delivered electronically and made available on the Platform. <strong>After purchase, the Customer must complete the registration form to sign up on the Platform and receive an automated email with access to the purchased course, program, or training.<\/strong><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>The Customer is obligated to use the purchased content solely for personal purposes and in compliance with applicable copyright laws<\/strong>.<\/span><\/li><\/ol><h3><b>VIII. COPYRIGHT AND IMAGE RIGHTS<\/b><\/h3><p><strong>\u00a78.<\/strong><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><strong>All materials available on the Platform are protected by copyright and constitute the intellectual property of the Service Provider.<\/strong><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All program participants agree not to record, copy, save, or share the content in any form. Materials provided within the programs are the intellectual property of the Seller, protected by copyright, and are made available to Customers solely for personal use. It is prohibited to sell, transfer, or publicly share program materials with individuals outside the Programs.<\/span><\/li><\/ol><p><strong>The Seller retains the exclusive right to produce, copy, and process videos, audio recordings, photographs, publications, and any other materials related to the Seller&#8217;s Programs, subject to the rights of other entities.<\/strong><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">3. Participants of all Programs organized by the Seller consent to the recording of their image or voice through video recording, photographing, and the publication of photos and audio\/video recordings from the Programs. They also consent to the use of their name and likeness, waiving any claims in this regard. Photos, audio\/video recordings, and other materials containing the name, image, likeness, or voice of participants will be used by the Seller exclusively for promotional, marketing, or program-creation purposes.<\/span><\/p><h3><b>IX. PERSONAL DATA PROTECTION<\/b><\/h3><p><strong>\u00a79.<\/strong><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Service Provider processes the Customer&#8217;s personal data in accordance with the applicable data protection laws, including the GDPR.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Detailed information about data processing can be found in the Privacy Policy available on the Platform.<\/span><\/li><\/ol><h3><b>X. CONTRACT WITHDRAWAL<\/b><\/h3><p><strong>\u00a710.<\/strong><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Customer has the right to withdraw from the contract within 14 days of its conclusion without providing any reason, provided that the service delivery or digital product provision has not yet commenced.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For digital products that have already been delivered or services that have been initiated, withdrawal from the contract is not possible in accordance with Article 38 of the Consumer Rights Act.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Withdrawal from the contract is executed by submitting a declaration. The declaration can be made in writing and sent to the Seller&#8217;s address specified in \u00a71. The Customer should include their details, email address, and the name of the product or service they wish to withdraw from.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Seller shall immediately, but no later than 14 days from the date of receiving the withdrawal declaration, refund all payments made by the Customer, excluding administrative costs and any currency conversion fees for payments made in Polish zloty.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The refund will be made using the same payment method as the Customer used. If the original payment method is difficult or impossible to use, the Seller will contact the Customer to agree on an alternative refund method.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Customer may consent to the execution of the sales contract before the 14-day withdrawal period expires by declaring that they have been informed about losing the right to withdraw from the contract in accordance with the Consumer Rights Act.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The right to withdraw from the Sales Contract by the Customer who is a Consumer under the Consumer Rights Act does not apply to a contract for the provision of digital content not recorded on a tangible medium, as per Article 38(13) of the Consumer Rights Act, if the performance of the service commenced with the Consumer&#8217;s express consent before the withdrawal period expired and after being informed by the entrepreneur about losing the right to withdraw from the contract.<\/span><\/li><\/ol><h3><b>XI. COMPLAINTS<\/b><\/h3><p><span style=\"font-weight: 400;\"><strong>\u00a711.<\/strong><\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complaints can be submitted via the dedicated email address: team@izabelaskarzynska.com.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Service Provider guarantees the quality of the services provided and the compliance of digital products with their descriptions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A complaint submission should include at least:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">a) Identification of the Customer submitting the complaint (email address, details enabling identification in the Service),<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">b) Indication of the circumstances forming the basis of the complaint,<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">c) Indication of the expected resolution method.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Seller reviews complaints within 14 (fourteen) days of receiving the complaint. If the submission does not include the information specified in point 3 or additional data is necessary to process the complaint, the Seller will request the Customer to provide the missing information within 5 (five) days of receiving the complaint.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Seller provides a response regarding the resolution of the complaint to the Customer&#8217;s email address or another electronic address provided in the complaint submission.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the complaint is accepted, the Customer is entitled to a re-delivery of the service\/digital product or its replacement with another of similar value.<\/span><\/li><\/ol><h3><b>XII. OUT-OF-COURT DISPUTE RESOLUTION AND CLAIMS PROCEDURES<\/b><\/h3><p><strong>\u00a712.<\/strong><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Detailed information regarding the possibility for a consumer Customer to use out-of-court dispute resolution methods and the rules for accessing these procedures are available at the offices and websites of local (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Offices, and at the following websites of the Office of Competition and Consumer Protection (UOKiK):<\/span><\/li><\/ol><p><a href=\"http:\/\/www.uokik.gov.pl\/spory_konsumenckie.php\"><span style=\"font-weight: 400;\">http:\/\/www.uokik.gov.pl\/spory_konsumenckie.php<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/p><p><a href=\"http:\/\/www.uokik.gov.pl\/sprawy_indywidualne.php\"><span style=\"font-weight: 400;\">http:\/\/www.uokik.gov.pl\/sprawy_indywidualne.php<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/p><p><a href=\"http:\/\/www.uokik.gov.pl\/wazne_adresy.php\"><span style=\"font-weight: 400;\">http:\/\/www.uokik.gov.pl\/wazne_adresy.php<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><strong>A consumer Customer is entitled to:<\/strong><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">a) Request resolution of a dispute arising from the concluded Agreement by a permanent consumer arbitration court, as referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">b) Request the Provincial Trade Inspector to initiate mediation proceedings for the amicable resolution of a dispute between the Customer and the Seller. Information on the rules and procedures for mediation conducted by the Provincial Trade Inspector is available at the offices and websites of Provincial Trade Inspection Offices.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">c) Obtain free assistance in resolving a dispute between the Customer and the Seller, including free assistance from the local (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, Polish Consumers Association). Advice is provided by the Consumer Federation at the free consumer helpline 800 007 707 and by the Polish Consumers Association via email at porady@dlakonsumentow.pl.<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The online dispute resolution platform (ODR), available at<\/span><a href=\"http:\/\/ec.europa.eu\/consumers\/odr\"> <span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/consumers\/odr<\/span><\/a><span style=\"font-weight: 400;\">, provides an interactive and multilingual website for consumers and businesses seeking to resolve disputes concerning contractual obligations from online sales or service agreements outside of court at the EU level.<\/span><\/li><\/ol><p><span style=\"text-decoration: underline;\"><strong>LEGAL NOTICE<\/strong><\/span><\/p><p><strong>Website Title:<\/strong><br \/>Izabela Skarzynska<\/p><p><strong>Official Website Address (URL):<\/strong><br \/>https:\/\/izabelaskarzynska.com<\/p><p><strong>Owner of the Website:<\/strong><br \/>Izabela Skarzynska &#8211; Sould Body Healing at Oediamond Academy, 12 Fernmoor Drive, Irthlingborough, United Kingdom, NN9 5TL<\/p><p><strong>Hosting Provider:<\/strong><\/p><h5 class=\"font-semibold clamp-text-zeta text-black-50 dark:text-white leading-6 max-lg:mb-[14px] mb-[9.5px]\">SEOHOST Sp. z o.o.<\/h5><p class=\"text-gray-100 font-normal clamp-text-sm leading-[22.5px]\">ul. Obornicka 330<br \/>60-689 Pozna\u0144<br \/>NIP: 9721323212<br \/>REGON: 520718284<br \/>KRS: 0000939910<\/p><p><strong>Additional Mandatory Disclosures as Required by Local Legislation:<\/strong><\/p><p><strong>Intellectual Property:<\/strong><br \/>All content present on this website, including text, graphics, logos, images, video, and software, is the property of certified-excellence.com or its content suppliers and protected by copyright and international copyright laws. Any unauthorized use of the website\u2019s content may result in legal action.<\/p><p><strong>Changes to the Legal Notice:<\/strong><br \/>Certified Coach reserves the right to modify this legal notice at any time. The user of the website is encouraged to regularly review the legal notice to be informed of any changes.<\/p><p>By using this website, you signify your acceptance of this legal notice. If you do not agree with any of the terms, please do not use our website. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.<\/p><p><strong>Effective Date:<\/strong><br \/>Aug, 10, 2024<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions These Regulations are directed to both Consumers and Entrepreneurs with consumer rights who use the Store and [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4193","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/pages\/4193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/comments?post=4193"}],"version-history":[{"count":25,"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/pages\/4193\/revisions"}],"predecessor-version":[{"id":4252,"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/pages\/4193\/revisions\/4252"}],"wp:attachment":[{"href":"https:\/\/www.izabelaskarzynska.com\/en\/wp-json\/wp\/v2\/media?parent=4193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}