REGULATIONS

I. GENERAL PROVISIONS

§1.

These Regulations define the rules related to the provision of educational, training, and emotional, mental, physical, and spiritual healing services such as courses, mentoring, webinars, and online programs. These are proprietary training, educational, and healing programs prepared by Izabela Skarzyńska – Soul Body Healing at Oediamond Academy in the United Kingdom.

The following definitions are introduced in these Regulations:

CLIENT – (1) A natural person with full legal capacity, and in cases provided for by universally binding laws, also a natural person with limited legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller; (2) a legal entity; (3) an organizational unit granted legal capacity by law.

ENTREPRENEUR – A natural person, legal entity, or organizational unit not being a legal entity, granted legal capacity by a separate law, conducting business activity on its own behalf, using the Store.

SELLER – Izabela Skarzyńska – Soul Body Healing at Oediamond Academy, registered in England in 2019 at 12 Fernmoor Drive, Irthlingborough, NN9 5TL, and providing services since that time.

CIVIL CODE – The Act of April 23, 1964, Civil Code (Journal of Laws of 2023, item 1610, as amended).

REGULATIONS – These regulations.

SERVICE – The website located at: www.izabelaskarzynska.com.

ORDER – A declaration of will by the Client submitted via the Order Form, directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.

SERVICES – Educational, training, and healing services provided by the Service Provider in the form of courses, mentoring, webinars, and other online support forms.

ONLINE SERVICE – A service provided by the Seller to the Client remotely (online) in accordance with the nature of the offered Products, their description in the Store, or based on a separate individual agreement between the parties. Online services include, in particular, online courses, self-study online programs, online consultations, workshops, social media groups, or communication platforms (e.g., Zoom), one-on-one cooperation, and other forms of online services (e.g., LIVE sessions).

PRODUCT – A movable item/online service available in the Store that is the subject of the Sales Agreement between the Client and the Seller.

DISTANCE AGREEMENT – An agreement concluded with the Client within an organized system for concluding agreements remotely (within the Store), without the simultaneous physical presence of the parties, using one or more means of remote communication up to and including the moment of concluding the agreement.

SALES AGREEMENT – Depending on the subject of the Order, a sales agreement, an agreement for the provision of online services, or an agreement for the delivery of digital content under the terms specified in these Regulations and the description of the Product covered by the Order, concluded between the Seller and the Client via the Store.

DIGITAL SERVICE – A service enabling the Client to:
a) create, process, store, or access data in digital form,
b) share data in digital form transmitted or created by the consumer or other users of this service,
c) other forms of interaction using such data.

CONSUMER RIGHTS ACT – The Act of May 30, 2014, on consumer rights.

ELECTRONIC SERVICES ACT – The Act of July 18, 2002, on providing services electronically.

ORDER – A declaration of will submitted by the Client, aimed at concluding an agreement with the Seller by completing and submitting the electronic Order Form available on the Store’s website, including familiarization with and acceptance of the online store’s Regulations.

PLATFORM – The website through which the Service Provider offers its services.

MY ACCOUNT – The client account on the platform, which stores data provided by the Client and information about Orders placed in the Store.

CART – A software element of the Store where the Products selected by the Client for purchase are visible, and it is possible to set and modify Order data, particularly the quantity of products.

DIGITAL CONTENT – Materials created and delivered in digital form, particularly in .PDF format or other formats intended for sale, including e-books, downloadable electronic materials, recorded online meditations, recorded courses, workshops or meetings online, and electronic materials related to participation in a given program/course, available for download or provided in the Client’s Account after payment receipt by the Seller.

CONTACT – team@izabelaskarzynska.com.

These Regulations govern the terms and conditions related to purchasing services offered on the Service.

Using the Service is tantamount to accepting these Regulations.

II. TERMS OF USING THE SERVICE

§2.

The technical conditions for using the Service are significant for its proper functioning, appearance in the web browser used by the Client, and the security of transmitted data.

To properly use the Service, the following is required:

a) Access to the network (stable internet connection),
b) Use of a web browser (Chrome, Firefox, Opera, Safari, Edge, or Internet Explorer),
c) Enabling cookies in the browser,
d) Providing correct login details to avoid platform account blockage,
e) It is recommended to use a laptop, computer for better quality of recorded videos, meditations, or other audio files,
f) An active email account.

III. GENERAL INFORMATION

§3.

1. The Seller, to the broadest extent permitted by law, is not liable for disruptions, including interruptions in the operation of the Store/Platform caused by force majeure, unauthorized actions of third parties, or incompatibility of the Store/Platform with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders for Products available in the Store’s assortment or on the Landing Page is possible either after creating an Account in accordance with § 6 of the Regulations or by providing the necessary personal and address details enabling the fulfillment of the Order for digital products, courses, programs, or training.
3. The prices listed in the Store are in British pounds and Polish złoty and are gross prices (exempt from VAT).
4. The final (total) amount payable by the Customer includes the price of the Product and delivery costs, if applicable (including fees for transport, delivery, and postal services), which the Customer is informed about on the Store’s pages during the ordering process, including at the moment of expressing their intention to conclude a Sales Agreement.
5. In the case of a subscription or indefinite service agreement, the final (total) price is the total amount for all payments for the billing period.
6. If the nature of the subject of the Agreement does not reasonably allow for prior calculation of the final (total) price, information on how the price will be calculated, as well as fees for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.

IV. OFFER

§4.

The following products are offered through the Service:

Digital Products – courses, training, programs, meditations, e-books, webinars, recordings, and other educational content available online.

1. An agreement between the Customer and the Service Provider is concluded when the Customer places an order and it is confirmed by the Service Provider.
2. The Customer is required to provide truthful and complete information in the order form and register for the educational platform to gain access to the materials.
3. Payments for services and products are made through available payment methods, such as bank transfers, payment cards, electronic payment systems, or purchasing products in installments via KLARNA (this option can be selected at checkout after adding the product to the cart and proceeding to payment).

Unless otherwise provided by mandatory provisions of law, the Seller is in no event liable for any damages to persons or property, including lost profits, indirect or consequential damages resulting from the use of the Service. In particular, the Seller is not liable for:

a) Decisions or actions taken by the Customer based on the information contained in these Regulations; 

b) Any legal, factual, or financial operations, actions, or omissions undertaken based on the purchase of the Service from the Seller;

c) Actions or omissions of third parties for which the Seller is not responsible;

d) Events caused by the Customer or third parties.

The Seller makes every effort to ensure that the Customer achieves their goals and objectives related to the Service; however, the multitude of factors influencing the results of using the Service does not guarantee outcomes.

The effects of using the Services may vary for each Customer, depending on their engagement.

PURCHASE CONDITIONS

1. Customers must be at least 18 years old and have the legal capacity to make purchases of training courses, or obtain the consent of a legal guardian if they are minors.
2. When placing their order, customers must provide accurate and complete information via the form available on the company’s website. This includes all necessary identification information for order processing.
3. The accuracy of the information provided is the responsibility of the customer. The company reserves the right to request verification of identity, eligibility, and provided information if necessary.

INTERNATIONAL SALES

Izabela Skarzynska – Soul Body Healing at Oediamond Academy offers its courses for sale worldwide. It is the responsibility of the customer to ensure that the obtained certification is recognized and valid in their country of residence or the country where they intend to use this certification. Izabela Skarzynska – Soul Body Healing at Oediamond Academy  is not responsible for the applicability or recognition of its certifications outside the jurisdiction in which it operates and cannot guarantee the acceptance of certifications on a global scale. Customers are advised to perform the necessary checks to confirm that the chosen course meets the necessary standards and recognition requirements for their professional or personal needs in their specific location.

V. PAYMENT METHOD

§5.

The Seller enables the use of various payment methods for purchasing items. The list of currently accepted payment methods includes:

Stripe (Stripe Inc., 510 Townsend Street, San Francisco, CA 94103, USA)

Klarna (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Organization number: 556737-0431)

Przelewy24 (PayPro SA, headquartered in Poznań, 60-327, Kanclerska Street 15, KRS 0000347935, NIP 7792369887, REGON 301345068)

The Seller issues accounting documents for payments made in accordance with applicable English law.

An invoice is automatically issued and sent to the Customer after purchasing a product/service via the online store or Landing Page. If the service/product is purchased directly from Izabela, an invoice must be requested privately if needed. It will be issued within 48 hours.

The subject of the agreement is fulfilled immediately after purchase.

VI. RECURRING PAYMENTS

§6.

1. The Seller may stipulate that access to some Services will be subject to recurring/installment payments at monthly intervals or other intervals chosen by the Customer.
2. Purchasing a Service and paying for it via a recurring/installment payment implies consent to charge the Customer’s card for Recurring/Installment Payments.
3. Consent to Recurring/Installment Payments is directly established with the external company KLARNA under their terms. It is a direct agreement between the Customer and KLARNA, based on which the Customer makes installment payments as chosen at the time of purchase. This process is beyond the scope of Izabela Skarzyńska Soul Body Healing at Oediamond Academy.
4. Services, as per the offer, include information about the payment and the period for which the Customer, by entering into the agreement and paying via recurring/installment payments, has agreed to regular monthly or other installment deductions by the Payment Operator (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Organization number: 556737-0431) from the payment card in the amount corresponding to the value of the given Service.
5. The descriptions of Services include the exact duration of recurring/installment payments and the Service prices as shown on the operator’s site (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Organization number: 556737-0431) at the time of entering into the agreement.
6. For recurring/installment payments, the first payment is made at the time of purchasing the Service via KLARNA, and subsequent payments are made according to KLARNA’s direct terms and conditions.
7. A recurring payment terminates automatically:
   a) At the end of the period specified by the Customer for the purchased Service.

VII. SERVICE DELIVERY

§7.

1. Upon payment confirmation, the Service Provider grants the Customer access to the purchased services or digital products.
2. Digital products are delivered electronically and made available on the Platform. After purchase, the Customer must complete the registration form to sign up on the Platform and receive an automated email with access to the purchased course, program, or training.
3. The Customer is obligated to use the purchased content solely for personal purposes and in compliance with applicable copyright laws.

VIII. COPYRIGHT AND IMAGE RIGHTS

§8.

1. All materials available on the Platform are protected by copyright and constitute the intellectual property of the Service Provider.
2. All program participants agree not to record, copy, save, or share the content in any form. Materials provided within the programs are the intellectual property of the Seller, protected by copyright, and are made available to Customers solely for personal use. It is prohibited to sell, transfer, or publicly share program materials with individuals outside the Programs.

The Seller retains the exclusive right to produce, copy, and process videos, audio recordings, photographs, publications, and any other materials related to the Seller’s Programs, subject to the rights of other entities.
3. Participants of all Programs organized by the Seller consent to the recording of their image or voice through video recording, photographing, and the publication of photos and audio/video recordings from the Programs. They also consent to the use of their name and likeness, waiving any claims in this regard. Photos, audio/video recordings, and other materials containing the name, image, likeness, or voice of participants will be used by the Seller exclusively for promotional, marketing, or program-creation purposes.

IX. PERSONAL DATA PROTECTION

§9.

1. The Service Provider processes the Customer’s personal data in accordance with the applicable data protection laws, including the GDPR.
2. Detailed information about data processing can be found in the Privacy Policy available on the Platform.

X. CONTRACT WITHDRAWAL

§10.

1. The Customer has the right to withdraw from the contract within 14 days of its conclusion without providing any reason, provided that the service delivery or digital product provision has not yet commenced.
2. For digital products that have already been delivered or services that have been initiated, withdrawal from the contract is not possible in accordance with Article 38 of the Consumer Rights Act.
3. Withdrawal from the contract is executed by submitting a declaration. The declaration can be made in writing and sent to the Seller’s address specified in §1. The Customer should include their details, email address, and the name of the product or service they wish to withdraw from.
4. The Seller shall immediately, but no later than 14 days from the date of receiving the withdrawal declaration, refund all payments made by the Customer, excluding administrative costs and any currency conversion fees for payments made in Polish zloty.
5. The refund will be made using the same payment method as the Customer used. If the original payment method is difficult or impossible to use, the Seller will contact the Customer to agree on an alternative refund method.
6. The Customer may consent to the execution of the sales contract before the 14-day withdrawal period expires by declaring that they have been informed about losing the right to withdraw from the contract in accordance with the Consumer Rights Act.
7. The right to withdraw from the Sales Contract by the Customer who is a Consumer under the Consumer Rights Act does not apply to a contract for the provision of digital content not recorded on a tangible medium, as per Article 38(13) of the Consumer Rights Act, if the performance of the service commenced with the Consumer’s express consent before the withdrawal period expired and after being informed by the entrepreneur about losing the right to withdraw from the contract.

XI. COMPLAINTS

§11.

1. Complaints can be submitted via the dedicated email address: team@izabelaskarzynska.com.
2. The Service Provider guarantees the quality of the services provided and the compliance of digital products with their descriptions.
3. A complaint submission should include at least:
   a) Identification of the Customer submitting the complaint (email address, details enabling identification in the Service),
   b) Indication of the circumstances forming the basis of the complaint,
   c) Indication of the expected resolution method.
4. The Seller reviews complaints within 14 (fourteen) days of receiving the complaint. If the submission does not include the information specified in point 3 or additional data is necessary to process the complaint, the Seller will request the Customer to provide the missing information within 5 (five) days of receiving the complaint.
5. The Seller provides a response regarding the resolution of the complaint to the Customer’s email address or another electronic address provided in the complaint submission.
6. If the complaint is accepted, the Customer is entitled to a re-delivery of the service/digital product or its replacement with another of similar value.

XII. OUT-OF-COURT DISPUTE RESOLUTION AND CLAIMS PROCEDURES

§12.

1. Detailed information regarding the possibility for a consumer Customer to use out-of-court dispute resolution methods and the rules for accessing these procedures are available at the offices and websites of local (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Offices, and at the following websites of the Office of Competition and Consumer Protection (UOKiK):

http://www.uokik.gov.pl/spory_konsumenckie.php;

http://www.uokik.gov.pl/sprawy_indywidualne.php;

http://www.uokik.gov.pl/wazne_adresy.php.

A consumer Customer is entitled to:
a) Request resolution of a dispute arising from the concluded Agreement by a permanent consumer arbitration court, as referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended).
b) Request the Provincial Trade Inspector to initiate mediation proceedings for the amicable resolution of a dispute between the Customer and the Seller. Information on the rules and procedures for mediation conducted by the Provincial Trade Inspector is available at the offices and websites of Provincial Trade Inspection Offices.
c) Obtain free assistance in resolving a dispute between the Customer and the Seller, including free assistance from the local (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, Polish Consumers Association). Advice is provided by the Consumer Federation at the free consumer helpline 800 007 707 and by the Polish Consumers Association via email at porady@dlakonsumentow.pl.

1. The online dispute resolution platform (ODR), available at http://ec.europa.eu/consumers/odr, provides an interactive and multilingual website for consumers and businesses seeking to resolve disputes concerning contractual obligations from online sales or service agreements outside of court at the EU level.

LEGAL NOTICE

Website Title:
Izabela Skarzynska

Official Website Address (URL):
https://izabelaskarzynska.com

Owner of the Website:
Izabela Skarzynska – Sould Body Healing at Oediamond Academy, 12 Fernmoor Drive, Irthlingborough, United Kingdom, NN9 5TL

Hosting Provider:

SEOHOST Sp. z o.o.

ul. Obornicka 330
60-689 Poznań
NIP: 9721323212
REGON: 520718284
KRS: 0000939910

Additional Mandatory Disclosures as Required by Local Legislation:

Intellectual Property:
All content present on this website, including text, graphics, logos, images, video, and software, is the property of certified-excellence.com or its content suppliers and protected by copyright and international copyright laws. Any unauthorized use of the website’s content may result in legal action.

Changes to the Legal Notice:
Certified Coach reserves the right to modify this legal notice at any time. The user of the website is encouraged to regularly review the legal notice to be informed of any changes.

By using this website, you signify your acceptance of this legal notice. If you do not agree with any of the terms, please do not use our website. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Effective Date:
Aug, 10, 2024